Ever heard of BPA?

Stands for: Business Process Automation.

Literally does what it says.

It’s great. Let’s explore it.

Identifying the right automation opportunities. 

he key to successful automation is knowing which tasks to target. Start by identifying the processes that are time-consuming, repetitive, and prone to human error.

Common candidates include:

• Data entry and invoicing

• Scheduling and customer notifications

• Inventory management

The Power of Process Mapping

Once you know which tasks to target, it’s important to map out your business process.

You cannot automate a process that doesn’t exist.

Also, by visualising workflows, you can easily spot inefficiencies and redundancies.

Tools like flowcharts and diagrams help clarify how tasks are currently done and where automation can drive the most improvement.

Automation vs. AI: What’s the Difference?

Automation is the use of technology to perform routine, rule-based tasks without human intervention. 

Things like… sending automated responses, updating databases, generating reports.

It follows predefined rules, such as “if X happens, do Y”. This makes it ideal for taks that don’t require judgement or decision-making, but need to be executed consistently and efficiently.

Artificial Intelligence goes beyond that.

It introduces the ability to learn, adapt, and make decisions based on data.

It is best suited for tasks that require a deeper level of analysis, pattern recognition, or decision making.

For example, analysing customer behaviour and predicting future buying patterns.

In a Business efficiency context, you can kind of look at AI like automation on steroids.

Creating a Strategic Automation Roadmap

Once you’ve identified which processes to automate, the next step is prioritizing. Focus on automating tasks that offer:

• High Impact: Processes that will significantly improve efficiency or reduce costs.

• Low Effort: Tasks that are easier to automate but provide quick wins.

• Clear ROI: Ensure the cost of automating a process is outweighed by the time and money saved.

Striking the right balance

While automation handles tasks that are predictable and routine, AI provides the flexibility to improve more complex processes.

While an automation tool can send emails based on preset rules, AI can personalise those emails based on individual customer data - therefore making the communication more targeted and effective.

By leveraging both automation and AI strategically, businesses can streamline operations on multiple fronts—automating simple tasks while using AI to drive innovation and improve decision-making.

The future of business lies in working smarter, not harder — join our waitlist today and become part of the next cohort of applicants!

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